Our Price Guarantee
If you are offered a lower interest rate elsewhere, we’ll better it!
First Federal Investments guarantees that if you How does Price Guarantee work?obtain a First Federal Investments Study Loan, Personal Loan, Personal Revolving Credit Facility or a Personal Overdraft and then receive a like-for-like Competing Loan Offer that meets the qualifying criteria, First Federal Investments will give you a lower interest rate than the Competing Loan Offer. This is the First Federal Investments Price Guarantee.
The total interest and monthly instalments you’ll pay will then be lower than your instalments as stated on the initial First Federal Investments Loan agreement.
How do I claim?
If you wish to claim under our Price Guarantee, here’s what you need to do:
- Carefully read the full Terms and Conditions to make sure you’re eligible for the Price Guarantee (available on the First Federal Investments website at www.firstfed.co.za or call us on 0860-222-320
- Obtain a Price Guarantee claim form at any First Federal Investments branch or download our online claim form here
- Send the completed form and a copy of the Competing Loan Offer, via email to priceguarantee@Firstfed.co.za for First Federal Investments to
- You must submit a claim under the Price Guarantee within 30 (thirty) days from the date you receive your First Federal Investments
- If you meet the requirements, we’ll change the interest rate on your First Federal Investments Loan to a lower interest rate than the Competing Loan
What we do next
We’ll contact you after receiving your completed Price Guarantee claim form to let you know the outcome. If you’re successful, we’ll change the interest rate on your Loan to a lower interest rate than the Competing Loan Offer. We’ll advise you in writing of the new lower monthly payments you’ll need to make. If your claim is not successful, we’ll contact you to let you know why and your Loan will continue under the terms and conditions of your original agreement with us.
Price Guarantee Terms and Conditions
Price Guarantee is only available if you obtain a First Federal Investments Study Loan, Personal Loan, Personal Revolving Credit Facility or a Personal Overdraft.
- You must claim under the Price Guarantee within 30 (thirty) days from the date you receive your First Federal Investments
- You can make only 1 successful claim for each Loan you take
- You must apply using our Price Guarantee claim
- You must provide us with written confirmation of the Competing Loan Offer. This should be the pre-agreement statement and quotation issued to you by the competing credit provider. We’ll check the validity of your claim and let you know the
About the competing loan you’re offered
To qualify for the Price Guarantee, the Loan you have been offered elsewhere (outside of First Federal Investments), must be either a variable or fixed interest rate,
unsecured loan and comparable to your First Federal Investments Loan on a ‘like-for-like’ basis, with a lower interest rate. For the ‘like-for-like’ criteria, please see the full Terms and Conditions.
The Competing Loan Offer must be available to the general public and be verifiable by First Federal Investments. It must also be a valid loan offer (still available to you) at the time you submit the claim to us.
Loans that the Price Guarantee doesn’t apply to
For a list of loans that is excluded from the Price Guarantee offer, please read the full Terms and Conditions.